98win Privacy Policy

When you register for and use a 98win account, we collect the following categories of personal information:

We do not knowingly collect data from individuals under 21 years of age. If we become aware that data has been collected from an underage individual, the account will be closed and the data deleted.

98win uses the data we collect for the following purposes:

• Account management — to create, maintain, and secure your 98win account, including OTP-based login verification.
• KYC and identity verification — to verify your identity before processing withdrawals, as required by our operational policies.
• Payment processing — to facilitate PHP deposits and withdrawals through local Philippine payment channels, including e-wallets and bank transfers.
• Platform operation — to deliver games, process bets, settle winnings, and ensure the platform functions correctly across all devices.
• Security and fraud prevention — to detect suspicious activity, prevent unauthorised access, and protect against account fraud or financial crime.
• Customer support — to respond to your queries, resolve disputes, and maintain records of support interactions.
• Platform improvement — to analyse usage patterns and technical performance data in order to improve the platform experience.
• Legal compliance — to meet obligations under applicable Philippine laws and respond to lawful requests from authorities.

We do not use your personal data for profiling or automated decision-making that produces significant legal or financial effects without human review.

98win processes your personal data based on the following legal grounds:

• Contractual necessity — processing required to provide the services you signed up for, including account operation, gameplay, and payments.
• Legal obligation — processing required to comply with applicable Philippine laws, including anti-money laundering requirements and identity verification obligations.
• Legitimate interests — processing carried out for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent — where you have given explicit consent, such as opting in to receive promotional communications. You may withdraw this consent at any time by contacting our support team.

98win does not sell your personal information. We may share data with carefully selected third parties only where necessary for the operation of the platform:

• Payment processors — to facilitate PHP transactions through Philippine banking and e-wallet channels. These providers are bound by their own data security standards and process data only as instructed.
• KYC and identity verification providers — to validate government-issued IDs and confirm player eligibility. Shared data is limited to what is required for verification purposes.
• Technology and infrastructure providers — hosting, cloud storage, and platform maintenance partners who process data on our behalf under data processing agreements.
• Game content providers — third-party game studios may receive anonymised session and technical data required to operate their game titles on our platform. No personally identifiable information is shared with game providers beyond what is technically necessary.
• Law enforcement and regulatory authorities — where we are legally required to disclose data in response to a lawful order, court request, or regulatory inquiry.

Any third party that receives personal data from 98win is required to handle it securely and use it only for the specified purpose. We do not allow third-party partners to use your data for their own marketing purposes.

98win uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small data files stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies — required for core platform functions such as login sessions, security tokens, and game state persistence. These cannot be disabled without affecting platform functionality.
• Analytics cookies — used to collect anonymised data about how users navigate the platform, which pages are visited most, and where technical issues occur. This helps us improve the platform for all players.
• Preference cookies — used to remember your settings and preferences, such as your language or display choices, between sessions.

You can manage cookie preferences through your browser settings. Blocking essential cookies may affect your ability to log in or use certain platform features. We do not use third-party advertising cookies or tracking pixels for ad targeting.

Protecting your personal data is a core responsibility at 98win. We apply the following security measures across the platform:

• SSL/TLS encryption on all data transmitted between your device and our servers, ensuring your login credentials, financial details, and personal information are never transmitted in plain text.
• OTP-based two-factor authentication on account access, adding an additional layer of protection beyond your password.
• Access controls that restrict internal access to personal data on a need-to-know basis. Staff with no operational reason to access your data cannot do so.
• Regular security reviews of platform infrastructure, including monitoring for unusual access patterns and potential vulnerabilities.
• Secure data storage with encryption at rest for sensitive personal and financial information.

While we apply robust security practices, no digital platform can guarantee absolute immunity from all security threats. In the unlikely event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable requirements.

We retain your personal data only for as long as it is needed to fulfil the purposes described in this Policy or to comply with legal obligations. The general retention periods we apply are:

• Account and identity data — retained for the duration of your account and for a defined period after account closure, as required for legal and compliance purposes.
• Transaction and financial records — retained in accordance with applicable financial record-keeping obligations under Philippine law.
• Support communications — retained for a reasonable period to allow follow-up, dispute resolution, and service quality review.
• Technical and usage data — retained in anonymised or aggregated form for platform improvement purposes after the active session period ends.

When data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

As a 98win player, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you may request that we correct it.
• Right to erasure — you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing — you may ask us to limit how we use your data in certain circumstances, such as while a dispute is being resolved.
• Right to object — you may object to processing carried out on the basis of our legitimate interests, including direct marketing communications.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe. We may need to verify your identity before processing certain requests.

98win is strictly an adult platform. Registration and play are open only to individuals aged 21 years and above. We do not knowingly collect personal data from anyone under this age.

If you believe that a person under 21 has registered an account or submitted personal data to 98win, please contact us immediately at [email protected]. We will investigate promptly and take appropriate action, including account closure and data deletion where confirmed.

98win may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When changes are made, the "Last updated" date at the top of this page will be revised.

We encourage you to review this page periodically. Continued use of the 98win platform after an updated Policy is published constitutes your acceptance of the revised terms. For material changes that significantly affect how we handle your personal data, we will notify registered players directly where reasonably practicable.

If you have any questions about this Privacy Policy or how 98win handles your personal data, please reach out to our support team at [email protected].